Complaints Procedure

We aim to ensure that parents and carers are fully satisfied with the education and care provided at St. Bede’s. However, should you have any concerns, be dissatisfied with any aspect of the school’s provision, or wish to make a formal complaint, please refer to the school’s Complaints Policy. This policy outlines the procedures to be followed and is designed to ensure that any concerns are addressed fairly, promptly, and, where appropriate, resolved through informal discussion in the first instance.

Procedure for dealing with general complaints:

Each stage should be completed before progressing to the next stage.

Stage 1 – Initial informal concerns or complaints (Part A of Complaints’ policy)

Expression of concern is raised with Head of Year, Academic Leader or a senior member of staff.  Following this, if you feel your concerns have not reached a resolution, proceed to Stage 2.

Stage 2 – Investigation by the Headteacher/Senior member of staff (Part B of policy) 

In order to initiate this stage, you must complete the school’s official written complaint form Complaints Form . Please note that if the school receives any communication linked with any form of written complaint – even if headed “Formal Complaint” or similar words – you will be asked to complete the official written complaints’ form.

Stage 3 – Panel hearing (Part C of policy)

If you are dissatisfied with the result of the formal complaint, you may appeal to a panel of Governors. Any decision to appeal must be notified to the school in writing.

For more information, please refer to our Complaints Policy